acephp Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by acephp ("acephp," "we," "us," "our"), the operator of the online casino and sports betting platform available at acephp.vip. It governs the collection, processing, storage, and disclosure of personal data obtained from users ("Player," "you," "your") who register, access, or interact with the acephp platform.

acephp is committed to protecting the privacy of all players in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). We also take into account internationally recognised data protection standards in the design of our data practices.

By creating an acephp account or continuing to use the platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree to this Policy, please do not register or continue to use the acephp platform.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

3. Personal Data We Collect

acephp collects the minimum personal data necessary to operate the platform lawfully and provide you with a complete, secure gaming experience. The categories of data we collect are set out in the table below:

4. How We Collect Your Data

acephp collects personal data through the following channels and methods:

4.1 Directly From You

• When you complete the acephp account registration form;
• When you submit KYC identity verification documents;
• When you initiate a deposit or withdrawal transaction;
• When you contact the acephp support team via live chat or email;
• When you set responsible gaming preferences (limits, exclusion, cooling-off);
• When you respond to surveys or promotions (where applicable).

4.2 Automatically During Platform Use

• Log files recording your IP address, device identifiers, browser information, and access timestamps on each login to acephp;
• Session data recording game activity, bet placement, and wagering history;
• Cookies and similar tracking technologies as described in Section 10 of this Policy.

4.3 From Third Parties

• KYC and identity verification service providers, who may return verification status and document authentication results;
• Payment processors (GCash, Maya, BPI, BDO, UnionBank) who may confirm transaction status and payment method ownership;
• Fraud and anti-money laundering screening services, which may flag accounts against watchlists or adverse media databases.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, acephp processes personal data only where a lawful basis exists. The applicable legal bases for our data processing activities are as follows:

• Contractual Necessity: Processing required to perform the acephp service agreement — account creation, authentication, game delivery, payment processing, and customer support;
• Legal Obligation: Processing required to comply with applicable Philippine law, PAGCOR regulations, anti-money laundering obligations under AMLA (Republic Act No. 9160), and tax reporting requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and product improvement — where such interests are not overridden by your rights and freedoms;
• Consent: For optional processing activities (such as promotional communications), where we will seek your explicit prior consent and provide a simple mechanism for withdrawal of that consent at any time.

6. How We Use Your Personal Data

acephp uses personal data for the following purposes:

6.1 Platform Operation

• To create, manage, and authenticate your acephp account;
• To verify your identity and age (21+ requirement) through KYC processes;
• To process deposits and withdrawals through your chosen payment method (GCash, Maya, BPI, BDO, UnionBank, etc.);
• To deliver all game services — Ezugi live tables, Vivo live tables, JILI and other slot titles, bingo rooms, and sports betting markets — within your acephp account session;
• To maintain accurate transaction records in Philippine Peso.

6.2 Security and Compliance

• To detect and prevent fraud, money laundering, account takeovers, and other prohibited conduct described in the acephp Terms and Conditions;
• To comply with PAGCOR's online gaming regulatory requirements and reporting obligations;
• To comply with the Anti-Money Laundering Act (AMLA) and Counter-Terrorism Financing requirements applicable to Philippine online gaming operators;
• To investigate and resolve disputes, including those related to game outcomes, payment discrepancies, and bonus claims.

6.3 Responsible Gaming

• To process and enforce deposit limits, loss limits, session restrictions, cooling-off periods, and self-exclusion requests;
• To monitor player behavior for indicators of problem gambling and act in accordance with our Responsible Gaming Policy;
• To maintain self-exclusion records and prevent excluded players from re-registering.

6.4 Communications

• To send transactional notifications (deposit confirmations, withdrawal status, OTP codes, account alerts) via SMS and email;
• To respond to your support requests via live chat and email;
• To send promotional communications, only where you have provided explicit consent, and only relating to acephp services.

6.5 Platform Improvement

• To analyse aggregated, anonymised usage data to improve the acephp platform experience for Filipino players;
• To troubleshoot technical issues reported by or affecting your account.

7. Data Sharing and Disclosure

acephp does not sell, rent, or trade your personal data to any third party. We share your data only as set out below and only to the extent necessary for each specified purpose:

7.1 Service Providers (Data Processors)

acephp engages third-party service providers to perform specific functions on our behalf. These providers process your data only under written instructions from acephp and are contractually bound to maintain data security standards consistent with this Policy. They include:

• KYC and identity verification providers;
• Payment processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, UnionBank, and related networks;
• Cloud hosting and data storage providers;
• Fraud detection and AML screening services;
• Game software providers (Ezugi, Vivo Gaming, JILI, PG Soft, Spadegaming) — limited to session and gameplay data necessary to deliver game services.

7.2 Regulatory and Legal Disclosure

acephp may disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable Philippine law or a valid legal order. This includes disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and the National Privacy Commission (NPC) where legally required.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all assets of acephp, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer and its implications for this Policy.

8. Data Retention

acephp retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The general retention principles applied are:

• Active Accounts: Personal data is retained for the duration of your active acephp account relationship;
• Closed Accounts: Following account closure, identity, transaction, and KYC data is retained for a minimum of five (5) years from the closure date, as required under PAGCOR regulations and the AMLA;
• Responsible Gaming Records: Self-exclusion and problem gaming records are retained for a minimum of five (5) years from the date of exclusion to prevent circumvention via re-registration;
• Communications Data: Support chat and email records are retained for two (2) years from the date of the communication;
• Technical Logs: Server access and security logs are retained for twelve (12) months and then securely deleted;
• Marketing Consent Records: Consent and opt-out records for promotional communications are retained for the duration of the relationship and for two (2) years thereafter.

At the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

9. Security Measures

acephp implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction:

9.1 Technical Measures

• 256-bit SSL/TLS Encryption on all data transmitted between your device and the acephp platform — the same standard used by Philippine banks for online banking;
• Password Hashing — passwords are never stored in plain text; they are processed through a one-way cryptographic hash function before storage;
• Two-Factor Authentication (2FA) — available to all players via SMS OTP to their registered Philippine mobile number;
• Access Controls — internal access to player personal data is restricted to authorised acephp personnel on a strict need-to-know basis;
• Brute-Force Protection — automated account lockout after multiple failed login attempts;
• Device Recognition — unrecognised device login triggers additional verification;
• Firewalls and Intrusion Detection — deployed at the network perimeter to detect and respond to unauthorised access attempts.

9.2 Organisational Measures

• Staff handling personal data are subject to confidentiality obligations and receive data privacy training;
• Third-party processors are contractually required to maintain equivalent security standards;
• acephp conducts periodic security assessments of its platform infrastructure.

10. Cookies and Tracking Technologies

10.1 What We Use

The acephp platform uses cookies and similar browser-based technologies to maintain your authenticated session, remember your preferences, and collect anonymised usage analytics. The types of cookies used by acephp include:

• Strictly Necessary Cookies: Essential for platform operation — session authentication, CSRF protection, and load balancing. These cannot be disabled without breaking platform functionality;
• Functional Cookies: Remember your language preference, last-visited game section, and responsible gaming settings within the acephp interface;
• Analytics Cookies: Collect anonymised, aggregated data about how players navigate the platform to help acephp improve the user experience. No personally identifiable data is shared with third-party analytics services through these cookies.

10.2 Cookie Management

You may manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of your acephp account session. Most modern mobile and desktop browsers provide cookie management controls accessible through the browser's settings or privacy menu.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you hold the following rights in relation to your personal data processed by acephp:

• Right to Be Informed: The right to be informed of what personal data acephp collects, the purpose of collection, and how it is processed — as set out in this Policy;
• Right of Access: The right to request a copy of the personal data acephp holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your acephp account;
• Right to Erasure: The right to request deletion of your personal data, subject to retention obligations under PAGCOR regulations, AMLA, and other applicable law that require acephp to retain certain data for defined periods;
• Right to Object: The right to object to certain processing activities, particularly processing based on legitimate interests or processing for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format for transfer to another service, where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe acephp has violated your data privacy rights.

12. Minors and Age Restriction

acephp is strictly an adult platform. The minimum age to register and use the acephp platform is 21 years of age, as required under PAGCOR's online gaming regulations for the Philippines. acephp does not knowingly collect or process personal data from individuals under 21 years of age.

All account registrations are subject to mandatory identity and age verification. If acephp discovers that personal data of a person under 21 years of age has been collected, the relevant account will be immediately suspended, the personal data erased (to the extent permitted by law), and the deposit balance returned in accordance with applicable regulations.

Parents and guardians who believe a minor may have registered on the acephp platform should contact the support team at [email protected] immediately.

13. Third-Party Services and Links

The acephp platform integrates game software from third-party providers — including Ezugi, Vivo Gaming, JILI, PG Soft, and Spadegaming — under licensing agreements. These providers operate their game engines under their own privacy and data security frameworks. acephp limits the personal data shared with game providers to that which is strictly necessary for game session delivery (typically a pseudonymous session token and bet data).

acephp is not responsible for the privacy practices of third-party game providers or payment processors beyond the contractual obligations imposed on them as described in Section 7.1 of this Policy. Players are encouraged to review the privacy policies of third-party services they use in connection with their acephp experience.

The acephp platform does not include links to external third-party websites beyond those necessary for platform function.

14. International Data Transfers

Personal data collected by acephp is primarily stored and processed in data centres serving the Philippines and the wider Asia-Pacific region. Some of acephp's third-party service providers, including game software providers and certain technical infrastructure providers, may process data from servers located outside the Philippines.

Where personal data is transferred outside the Philippines, acephp ensures that such transfers are subject to appropriate safeguards consistent with the Data Privacy Act of 2012, including contractual data processing agreements that impose data protection standards equivalent to those applicable within the Philippines.

15. Changes to This Privacy Policy

acephp may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, acephp will notify registered players via a notice displayed upon next login to the acephp platform and/or by communication to the registered mobile number or email address.

The revised Policy will be effective from the date of publication at acephp.vip/privacy-policy. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the acephp platform after notification of changes constitutes acceptance of the revised Policy.

If you object to any revised terms, you must cease using the platform and request account closure by contacting the support team.

16. Contact and Complaints

For all privacy-related enquiries, data rights requests, or concerns about acephp's data practices, please contact us using the details below. Email addresses are provided as plain text and are not clickable links:

If you believe that acephp has failed to address your privacy concern adequately, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information about filing a complaint with the NPC is available through the NPC's official channels.